Privacy Policy

We use the information you share to:

• Answer your questions and return your calls and emails
• Schedule, confirm and remind you of appointments
• Verify insurance benefits and handle billing
• Provide dental care and keep accurate patient records
• Meet our legal, professional and regulatory obligations

As a dental practice, we protect your health information under the Health Insurance Portability and Accountability Act (HIPAA). How we use and disclose your protected health information, and your rights over it, is described in our Notice of Privacy Practices, which is available at the front desk or by request.

Regular email isn't a secure way to send medical details. Please call us rather than emailing sensitive health or insurance information.

We do not sell or rent your personal information. We share it only when it's needed to care for you or required by law, for example:

• With your insurance provider, to verify benefits and process claims
• With specialists or dental labs involved in your treatment
• With service providers who help run our office, such as scheduling or billing systems, who must keep your information confidential
• When required by law, court order or a public health authority

We use reasonable administrative, technical and physical safeguards to protect the information you give us, and our team is trained in patient privacy. No method of storing or sending information is completely secure, but we work to protect your information and limit access to the people who need it.

We care for patients of every age, but our website isn't directed at children under 13, and we don't knowingly collect personal information from them online. A parent or guardian should contact us on a child's behalf.

If you agree to receive text messages from us, we use your mobile number only to send the messages described in our SMS Terms and Conditions.

We do not sell, rent or share your mobile number or text messaging consent with third parties or affiliates for their marketing purposes. Your mobile information is shared only with the service providers that deliver our messages, and only so they can send them.

You can ask us to update or correct the contact information we have on file, or to stop sending appointment reminders by email or text. To make a request, call or email the office using the details below.

Our website links to services we don't control, such as Google Maps for directions. Their own privacy policies apply when you use them, so please review those policies directly.

We may update this policy from time to time. When we do, we'll change the effective date at the top of this page. Continuing to use our website after a change means you accept the updated policy.

If you have questions about this policy or how we handle your information, please get in touch.